Terms of Purchase
Terms and conditions and duty to provide information
You can always find the applicable terms of sale and delivery on this page.
You will automatically receive an order confirmation with information about your order as well as the right of return and complaint.
Agreements with ForlagetEpsilon.dk are entered into in Danish.
When you shop at ForlagetEpsilon.dk, the general purchase and contract law rules of Danish law apply, including the rules on consumer purchases. As a consumer, you are therefore protected by the applicable legislation in the area, ie. primarily the Purchase Act and the Consumer Contracts Act. ForlagetEpsilon.dk does not store an actual copy of the purchase agreement, but makes a technical storage of the content of the agreement.
Conditions for processing personal data
By accepting these terms of sale and delivery, you also accept ForlagetEpsilon.dk's personal data law terms.
In connection with you making purchases on ForlagetEpsilon.dk, we collect a number of information about you. The information registered is: Your first and last name, your address information, your e-mail address, mobile phone number and which products you buy.
We do not store your credit card information.
We use this information to process your order, and store the information for a period of 5 years from your most recent purchase for the sake of accounting legislation.
In addition, we register that you have accepted our terms of sale and delivery and these personal data law terms.
The information we register in connection with your purchase on ForlagetEpsilon.dk is not used for other purposes.
Discounts are given to companies and institutions if they have a large purchase
These discounts can not be combined with offers and other discounts.
You can pay with VISA, Mastercard and the Danish MobilePay. When you pay by card, we only withdraw the amount from your account when your goods are shipped from us.
If payment is not made in accordance with the conditions stated on the invoice, a reminder fee of DKK 100 per jerks. If no payment is made after the second reminder, the claim for collection is transferred and fees are imposed in accordance with the law. In the event of late payment, interest is also charged in accordance with the provisions of the Danish Interest Act.
Shipping in Denmark
To addresses in Denmark, we send your order of your choice with GLS or PostNord.
For addresses abroad, we send your order with PostNord.
Delivery time in Denmark is usually max. 1-8 business days. If the delivery time is longer than this, it will appear on your order / order confirmation. Orders abroad will be sent within 1-8 working days, unless otherwise stated by the order / order confirmation.
When ordering, delivery costs (shipping and handling fee) will appear.
For deliveries outside the EU, the national customs service can charge customs and VAT on the shipment. ForlagetEpsilon.dk is not responsible for whether the national customs service collects this amount or not. Sometimes the customs service collects the amount from the carrier, who then collects it from you as the recipient.
Right of withdrawal
Forlagetepsilon.dk provides a 30-day full right of withdrawal. If the goods are returned, they must be in the same condition as upon receipt and accompanied by a copy of the invoice. The cost of shipping is borne by you as a consumer, if the returned item meets the requirements, you will within 14 days after we have received the goods, receive an instruction on the amount paid.
Right of complaint
You have a two-year right to make a complaint. If you receive an incorrect item in relation to what you have ordered or receive a damaged item, you must complain within a reasonable time after you have found an error or defect in the item. If you complain within 2 months, the complaint is considered timely. You can complain on tel. 21 75 75 81 or at firstname.lastname@example.org. ForlagetEpsilon.dk pays your shipping costs if we have delivered a wrong or damaged item. We reserve the right to replace with an undamaged item rather than refund the purchase price.
ForlagetEpsilon.dk can not be held responsible for anything other than what follows from Danish law.
A possible dispute between ForlagetEpsilon.dk and a trader is decided by the Court in Frederiksberg. This is a Google translation of the Danish version made March 21th 2022. In case of disputes it will always be the Danish version which is the valid version.
Frederiksberg September 15th 2009 / updated January 2021